KaamWala ("we", "us", "our") operates the KaamWala customer app and the KaamWala Partner
(worker) app, connecting customers in Pakistan with local service providers (plumbers,
electricians, AC technicians, and similar trades). This policy explains what information
we collect, why, and how it's protected.
1. Information We Collect
All users:
- Phone number, used to verify your identity via SMS one-time code (OTP) and as your account login.
- Name and, optionally, email address.
- Location — either your device's GPS coordinates or a city/address you enter yourself — used to
show or be shown nearby matches.
- Photos you choose to attach to a booking or service request (e.g. a photo of the problem).
Workers additionally provide:
- CNIC (national identity card) number and a photo of the card, used solely to verify your identity
before your profile is approved to appear to customers.
- Service categories, years of experience, service area, and pricing information.
- Real-time location while you have an active, accepted booking and the Partner app is open —
used so the customer can see you en route to the job. This live location is only ever visible
to the specific customer you're travelling to, is never shared with anyone else, and stops being
collected the moment you no longer have an active accepted booking or close the app.
2. How We Use Your Information
- To create and secure your account (phone verification).
- To match customers with nearby, admin-verified workers.
- To let a customer and the worker they've booked see each other's name, phone number, and address
so the job can actually happen — this is only shared once a booking exists between those two
specific people.
- To verify a worker's identity before they're allowed to appear in customer search (CNIC review).
- To let customers and workers message each other about a specific booking.
- To show a customer their worker's live location on a map while that worker is travelling to an
active, accepted booking.
3. How We Protect Your Information
- All data is stored on Google Firebase infrastructure and transmitted over encrypted (HTTPS)
connections.
- CNIC numbers and photos are stored separately from a worker's public profile and are only
readable by that worker and KaamWala's admin — never shown to customers or other workers.
- Access to every piece of data is enforced by server-side security rules, not just app-level
checks — so even a modified or fake client can't bypass these restrictions.
4. Data Sharing
We do not sell your personal information. We do not share it with third parties for their own
marketing purposes. Information is only shared:
- Between a customer and worker who have an active booking together (as described above).
- With our infrastructure provider (Google Firebase) as necessary to operate the service.
- If required to comply with a legal obligation.
5. Your Choices & Data Deletion
You can edit your profile information from within either app at any time. To request that your
account and personal data (including CNIC data, for workers) be deleted, email us at
hamzaakahloon7@gmail.com from the email or phone
number associated with your account, and we'll remove your profile data. Records of completed
bookings may be retained in an anonymized/limited form for accounting and dispute-resolution
purposes.
6. Children's Privacy
KaamWala is intended for users who are at least 18 years old. We do not knowingly collect
information from children.
7. Changes to This Policy
We may update this policy as the app evolves. Material changes will be reflected by updating the
"Last updated" date above.
8. Contact Us
Questions about this policy or your data can be sent to
hamzaakahloon7@gmail.com.